SILQ's Security

The practice management software that you can trust
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SILQ's Servers

Amazon Web Services (AWS) is the world’s most comprehensive and widely adopted cloud platform. It has a range of features including database storage, networking and content delivery. AWS is used by millions of customers including government agencies and some of the largest enterprises.

“AWS has been architected to be the most flexible and secure cloud computing environment available today. Our core infrastructure is built to satisfy the security requirements for military, global banks, and other high-sensitivity organizations. AWS uses the same secure hardware and software to build and operate each of our regions, so all of our customers benefit from the only commercial cloud that has had its service offerings and associated supply chain vetted and accepted as secure enough for top-secret workloads. This is backed by a deep set of cloud security tools, with more than 200 security, compliance, and governance services and key features.”

“AWS’s scale allows significantly more investment in security policing and countermeasures than almost any large company could afford themselves. For example, lots of CIOs worry about the rogue server under a developer’s desk running something destructive or that they don’t want running. Today, it’s really hard (if not impossible) for CIOs to know how many orphans there are and where they might be. With AWS, CIOs can use tools like AWS Config and resource tagging to see exactly what cloud assets their company is using at any moment. No more hidden servers under the desk or anonymously placed servers in a rack and plugged into the corporate network.”

“AWS has achieved a number of internationally recognized certifications and accreditations, demonstrating compliance with 3rd party assurance frameworks, such as ISO 27017 for cloud security, ISO 27018 for cloud privacy, and SOC 1, SOC 2 and SOC 3. Customers can be PCI and HIPAA compliant on AWS, and we have achieved important certifications like FedRAMP at the Moderate and High levels), as well as SRG Impact Levels 2, 4, 5 and 6 for DoD systems. These certifications help support customer compliance with requirements such as ITAR, FISMA, CJIS, and NIST 800-53 and 171. We also have ISO9001 which is primarily for healthcare, life sciences, medical devices, automotive and aerospace.”

SILQ also makes daily backups, so we can recover your data if a failure were to ever occur, this data is all stored in Sydney. SILQ constantly updates its application to make sure it stays up to date with all AWS Security practices.  

Security Controls

  • SILQ uses several security controls to protect our client’s data. This includes:
  • Web Application Firewalls
  • Local & Network Firewalls
  • Intrusion Detection Systems (IDS)
  • Two Factor Authentication
  • Remote Monitoring & Alerting
  • DDoS Throttling Services
  • Symmetric and Asymmetric Encryption systems
  • Security Patch Management
  • Access Control Lists
  • Separation of Duties
  • Centralised Log Management
  • Externally commissioned audits
  • Vulnerability Assessment
  • Identity and Access Management

Cloud Infrastructure

Amazon Web Services (AWS) maintains the cloud infrastructure for SILQ. They have multiple facilities located in Sydney and are known for being the world’s most comprehensive cloud platform provider. To read about the terms of agreement between SILQ and AWS, click here:

Data Encryption

When users access SILQ Online, their connection goes through two protocols, firstly HTTPS, and secondly Transport Layer Security (a cryptographic protocol that provides communications security over a computer network).

The client’s data is then encrypted as it reaches the SILQ cloud server.

Service Availability

SILQ Online has been developed to be readily accessible. SILQ has two main AWS data centres located in Sydney, a main server and a secondary server. The secondary server acts as a backup of the first server. This means If anything were to happen to the main server, no data would be lost as it would continue reading/writing data to/from the secondary server.

SILQ uses active scaling with its servers so when more clients are using the server it scales up, and when there are less clients using the server, it scales down. This scaling helps with any attempted external attacks trying to overflow our system resources.

Backup Policy

SILQ takes daily backups, which means if there are any failures, we can always recover your data.

Data Ownership

The licensed subscriber remains the owner of the data stored in SILQ.  

System Monitoring

SILQ is monitored 24/7, 365 days a year.

Vulnerability / data breach / questions

SILQ is monitored 24/7, 365 days a year.

Where Your Data is Located

The main data storage integration SILQ offers are OneDrive, DropBox and Google Drive. All three of these data storage companies have servers in Australia.